I am a business speaker, coach, hotelier and author and known for my ability to apply common sense solutions that create results by building both customer and associate loyalty and engagement.

With more than 40 years of leadership and operational experience in corporate America, I have dealt first hand with the obstacles, frustrations and concerns leaders face. Serving in senior management positions with a number of the biggest names in hospitality, I have created proven approaches to dealing with those issues facing business today based on my experience as someone who has “been there.”

43

Years of Hospitality Experience

86,000

Hours Working with Hoteliers

5,000

Hospitality Workshops Conducted